FAQ
Frequently asked questions
Everything about buying, receiving and using our digital products.
Are these physical products?
No. Every product is digital. Digital Delivery Only • No Physical Shipping Required. You receive a download or access link electronically.
How do I pay?
Each product's Buy Now button opens a secure external payment page (Razorpay and similar providers). We never handle or store your card details.
When do I get my product?
Immediately after your payment is confirmed by the payment provider. If a link does not arrive, email us with your payment reference.
Do I need an account?
No account is required to buy. Purchases are delivered electronically to the email you use at checkout.
Can I get a refund?
Digital products are generally non-refundable and non-cancellable after purchase, delivery, download, access or activation, where legally permitted. Duplicate or failed transactions are reviewed and resolved.
Can I resell or redistribute a product?
No. Purchases are licensed for your own use. Copying, redistributing, reselling or sharing files or access is not permitted.
Do you store my files or prompts?
We do not intentionally store your personal data, uploaded files, prompts, tasks or generated content on our own application servers unless it is required to provide a service you requested.
How do I contact support?
Email onlineinfog5@gmail.com. We usually reply within 1 business day during Monday – Saturday, 10:00 – 19:00 IST.
Still unsure? Read the delivery information or contact us.